S H I P P I N G
Please allow Glamzza 1 - 2 business days to process your order.
Please note during high volume sale periods or new range releases there may be minor delays - we appreciate your patience during this time!
Please note we do not dispatch on weekends or public holidays.
SHIPPING WITHIN SOUTH AFRICA
*Free Shipping for all orders (up to 4 business days)
*Express shipping - R99 (1-2 business days)
Once shipped, you will be emailed with a tracking number to follow your order’s journey home.
You will be able to track your item through The Courier Guy website: http://www.thecourierguy.co.za/tracking_home.php
It is the customer's responsibility to arrange collection of their parcel once dispatched. If you are not home to receive your parcel, the item will be held at The Courier Guy offices:
Cape Town - 0213800220
Johannesburg - 086 120 3203
WE SHIP WORLDWIDE!
For shipping internationally, we use Dawn Wing global express (2 – 6 Business Days):
AFRICA | Flat Rate R330, FREE SHIPPING on orders above R1,000
EUROPE | Flat Rate R450
USA & CANADA | Flat Rate R500
AUSTRALIA | Flat Rate R600
You can track your order via: http://www.dawnwing.co.za/business-tools/online-parcel-tracking/
*All transit times are a guide only and exclude time in customs if applicable and may be subject to delay due to causes outside of Glamzza's control.
INTERNATIONAL CUSTOMS | IMPORT TAXES
For international customers, please be aware that customs and import taxes may be charged by your country upon arrival. Customs and import taxes will differ depending on your location, and these charges are the sole responsibility of the recipient of the parcel. Please note Glamzza is required to declare the full value of the international shipment, and include an invoice with each delivery. For further information please contact your local customs office.
OWNERSHIP AND RISK
We highly recommend customers that work in offices during the day and won't be home for collection to provide their office address rather than their residential address.
We cannot guarantee your local courier will leave a calling card, so if your order has not been received within the estimated delivery timeframe, please refer to your tracking link, or contact us for further tracking updates.
Glamzza does not take responsibility for orders rejected by the recipient, or returned-to-sender due to non-collection. In this scenario, a re-delivery fee will be applicable. Refunds will NOT be granted for orders returned due to non-collection.
To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at firstname.lastname@example.org
Any delivery date or time specified by us is a best estimate only and Glamzza will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.